Choose your plan
Start free, scale as you grow. Every plan includes our core cannabis AI knowledge base.
Pricing
Simple, transparent pricing
Start free. Upgrade when you're ready. No contracts, cancel anytime.
Free
Perfect for trying Ellie out
- 100 chats/month
- Basic strain recommendations
- Ellie branding on widget
- Email support
- 1 location
Pro
For growing dispensaries
- 1,000 chats/month
- Advanced strain knowledge
- Custom branding & colors
- Lead collection & export
- Chat history & analytics
- Priority email support
- 1 location
Business
For multi-location operations
- Unlimited chats
- Full analytics dashboard
- Multiple locations
- Custom AI training data
- Inventory integration
- Phone & email support
- Webhook integrations
Enterprise
For chains and MSOs
- Everything in Business
- API access
- Custom model training
- Dedicated account manager
- SLA guarantee
- White-label everything
- Priority support & onboarding
Detailed comparison
| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Monthly chats | 100 | 1,000 | Unlimited | Unlimited |
| Strain recommendations | Basic | Advanced | Advanced | Custom trained |
| Custom branding | — | ✓ | ✓ | ✓ |
| Lead collection | — | ✓ | ✓ | ✓ |
| Analytics dashboard | — | Basic | Full | Full + API |
| Locations | 1 | 1 | Up to 10 | Unlimited |
| Custom AI training | — | — | ✓ | ✓ |
| Inventory integration | — | — | ✓ | ✓ |
| API access | — | — | — | ✓ |
| Webhook integrations | — | — | ✓ | ✓ |
| Support | Priority email | Phone & email | Dedicated manager | |
| SLA | — | — | — | 99.9% uptime |
Frequently asked questions
How does Ellie know about cannabis strains?
Ellie is built on advanced AI models that have been fine-tuned with extensive cannabis knowledge — including thousands of strains, terpene profiles, cannabinoid data, consumption methods, and dosing guidance. It's like having your most knowledgeable budtender available 24/7.
How long does setup take?
Most dispensaries are up and running in under 5 minutes. Create your account, customize the look, and copy one line of code to your website. That's it. No developers needed.
Can I customize Ellie's appearance?
Absolutely. Pro plans and above let you customize colors, add your logo, and match your dispensary's branding. Enterprise plans offer full white-label options where Ellie appears entirely as your own product.
What counts as a 'chat'?
A chat is a single conversation session. Each time a customer opens the widget and has a conversation, that's one chat — regardless of how many messages are exchanged within that session.
Is Ellie compliant with cannabis advertising regulations?
Yes. Ellie is designed to be informational and educational. It doesn't make health claims, doesn't sell directly, and includes age-gating recommendations. We stay updated on cannabis advertising guidelines across all legal markets.
Can I train Ellie on my specific menu?
Business and Enterprise plans include custom training capabilities. You can upload your menu, hours, policies, and any dispensary-specific information so Ellie can reference your exact inventory.
What if I want to cancel?
No contracts, no commitments. Cancel anytime from your dashboard. If you cancel, you'll retain access through the end of your billing period.
Does Ellie work on mobile?
Yes! Ellie is fully responsive and works beautifully on mobile devices, tablets, and desktops. The chat widget automatically adapts to any screen size.